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FAQs FAQs

FAQs

general queries

What is the difference between yogurt and Greek yogurt?

Greek Yogurt is thicker and creamier as compared to normal yogurt, as a large part of the natural whey (liquid) is removed from the product. This is done through a traditional process of straining, which makes the product high in protein. Greek Yogurt has double the amount of protein and half the amount of fat and carbohydrates as compared to any regular yogurt.

What's so Greek about Greek yogurt?

The technique of straining the yogurt and removing the whey which in turn makes it thicker and creamier than regular yogurt is an ancient Greek technique.

Does the product have any artificial colours or preservatives?

Epigamia products do not have any artificial colours or preservatives and are made of real fruit pulp.

How does the yogurt contain high protein content?

All yogurts are made through basic process of adding live cultures to the milk to create the yogurt. For Epigamia, we take a step further by straining the yogurt and remove excessive whey (liquid) resulting into high protein content in our yogurt.

How can the yogurt last for so many days without any preservatives?

Epigamia Greek Yogurt is made using a superior strain of yogurt cultures, which ensures that the acidity of the yogurt is controlled for longer periods. If stored hygienically between 4°C and 8°C, Epigamia Greek Yogurt can be safely consumed for period of 2 weeks from the date of packing.

Can Epigamia products be consumed by a lactose intolerant person?

Our Artisanal Curd, Smoothies, Mishti Doi, Coconut Milk yogurts and Almond Milk are completely lactose-free and a great option for people suffering from lactose intolerance. Our Greek yogurts are not free of lactose however, they’re extremely low in lactose. We recommend trying those only after consulting a medical practitioner.

Can I take the yogurt while travelling? How long will it be good?

Yes, our cups are perfect to take with you while you’re on-the-go. We suggest a carry bag with insulation to keep it as cool as possible for as long as possible. It is a dairy product so you want to ensure its kept cool and not exposed to the heat.

How can I store the product?

All Epigamia products are completely free of preservatives and hence are sensitive to heat. It is thus necessary to store the product at the optimum temperature range of 4°C to 8°C as much as possible.

What is the shelf life of the product?

All our products have varying shelf lives. Make sure you check the manufacturing date mentioned on the packaging before purchasing in-store. Shelf life for our products are as follows:
1. Greek Yogurt: 18 days
2. Fruit Yogurts: 24 days
3 No Added Sugar Yogurt: 18 days
4. Smoothies: 32 days
5. Artisanal Curd: 21 days
6. Mishti Doi: 21 days
7 Almond Drink: 6 months
8. Cream Cheese: 45 days
9. Milkshakes: 9 months


refunds & replacements

What is Epigamia's refund policy?

If you've placed a prepaid order and have received damaged products, we'll offer a full refund. If you receive an incomplete order, we'll refund the amount for the items missing. In case you've placed a Cash On Delivery order, we'll replace the items that were damaged or undelivered, free of charge. Please note to raise your request within 7 days of order delivery to avail any refunds/replacements.

I have received expired products, what should I do?

Drop us an email at hello@epigamia.com with an image of the expiry date on the product, within 7 days of receiving the order.

By when can I raise a complaint regarding product missing?

In case you seem to be missing products in your order, raise a complaint within 7 days of receiving the order and we'll do our best to assist you. Please send us an image of your order received at hello@epigamia.com

By when can I raise a complaint regarding product damage/spoilage?

In case you seem to have received damaged/expired/curdled products as a part of your order, raise a complaint within 7 days of receiving the order and we'll do our best to assist you. Please send us an image of your order received at hello@epigamia.com

Can I get a refund for a Cash on Delivery order?

Unfortunately, we do not refund Cash on Delivery orders. We're working very hard to make this option available. However, if the product is damaged/expired, we will replace the products free of charge. Drop us a line with the image of damaged/expired products at hello@epigamia.com

shipping and delivery

Which stores sell Epigamia?

You can find us at: Aditya Birla Retail Limited, Food World, Big Bazaar, Good Food, Health and Glow, Hypercity, M K Ahmed Supermarket, Max Hypermarket, Namdhari Agro Fresh, Nature's Basket, Reliance Fresh, Reliance Smart, Westside, Brown Tree, Nilgiris, Nuts N Spices, Spencer's, Ratnadeep Supermarket, Le Marche, Wellness Forever, Food Hall, Honey Money Top, Modern Bazaar, Spar, and many most importantly, on epigamiastore.com!

Are you available online?

Yes! You can find Epigamia products on Big Basket and Amazon and on our very own loved website :)

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